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FAQ and Support
This section covers all the most common questions and their answers regarding the PushFar platform.
Integration
- Calendar Integration - Outlook
- Outlook Calendars and Microsoft Teams Integration
- IT Support - Integration
- Calendar Integration - Google
- Google Workspaces / GSuite Single Sign-On (SSO)
- Microsoft Azure AD Single Sign-On (SSO) Integration
Admin FAQ
- I have bulk uploaded participants, but need to add more, how do I do this?
- Can we resend the emails out to users?
- How can I view mentoring activity?
- Can I send a mass message to all my users?
- How can I add a new user?
- Adding images in automated emails
- How can I change our core ‘areas of mentoring’?
- How can I view a specific individual?
- How do I move users into other programmes/delete users preferences?
- How can I grant someone admin access?
- I can't seem to pair 2 users together, but they are registered on the platform?
- How can I export all mentoring relationships?
- How can I export all users from the admin panel?
- Organisation Approval
- How can I update our branding?
- My users are not receiving any emails, why is this?
- How can I view all registered users?
- How can a user join our organisation?
- The PushFar video calling doesn’t seem to be working
- Remove/edit/add new custom registration questions
- How can I add or update resources?
- How can I register as an Administrator?
User FAQ
- I am looking for something in particular from a mentor, how can I find someone who can help?
- Who can see my mentor relationship details?
- Full capacity
- Log past meeting
- How do I reset my password?
- Mentoring Preferences
- Can I change my mind about being a mentor/mentee?
- How do I meet with my mentor?
- How do I extend or end my mentoring relationship?
- How can I log in?
- How can I register?
- Video Calling - Troubleshooting
- How do I earn points?
- I need some guidance and support, where can I find this?
- Who can view my messages through the platform?
- How do I set a goal?
- I am not receiving any emails from Pushfar