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User FAQ - Video Calling - Basic Troubleshooting

Why Video Calling Sometimes Doesn’t Work

If you’re unable to connect to PushFar’s video calling, it’s usually due to company network or browser restrictions.

Some organisations block video calling tools unless they’ve been approved for internal use (for example Zoom or Teams). The same can happen with PushFar.

PushFar uses WebRTC, a common and secure video calling technology used by most webinar and video platforms. If WebRTC is blocked by your company network, browser settings, or a browser extension, your camera and microphone won’t work — and the call won’t connect.

 

What Needs to Be Allowed on Your Network

For PushFar video calling to work, your network must allow the following:

  • *.pushfar.app (and all subdomains)
  • Internet access on ports 80 and 443
  • WebRTC enabled at both the network and browser level

If you’re unsure, your IT team can help check this.

 

Quick Things You Can Try Yourself

Use Google Chrome
Chrome works best with PushFar video calling.

Check browser extensions
Some extensions block video calling. If you have any WebRTC‑blocking extensions (such as WebRTC Control or WebRTC Leak Prevent), temporarily turn them off.

To check:

  • Open Chrome
  • Click the three dots → More tools → Extensions
  • Disable any WebRTC‑related extensions

Allow camera and microphone access
Make sure your browser and computer allow PushFar to use your webcam and microphone:
https://support.google.com/chrome/answer/2693767

Close other video apps
Having another video tool open (like Teams or Zoom) can cause issues. Close them before joining.

Clear browser cache
This can fix some connection issues:
https://support.google.com/accounts/answer/32050

Clear browser cache
This can fix some connection issues:
https://support.google.com/accounts/answer/32050

 

Using Another Video Platform

If you already know a video platform that works for both of you (such as Teams or Zoom), you can still schedule the meeting in PushFar and select that platform instead. This lets you keep all your meeting notes in one place, while hosting the call elsewhere.