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FAQ and Support
Admin Panel
Configuration/Additional Features
Programmes
Home page and Support
Participants
User Guides
User Guide
FAQ and Support
Integration
User FAQ
Admin FAQ
Support and Resources
Data Storage and Privacy
Admin Tutorials
Tutorials
User Tutorials
Agreements
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Knowledge Base
FAQ and Support
Admin Panel
Configuration/Additional Features
Programmes
Home page and Support
Participants
User Guides
User Guide
FAQ and Support
Integration
User FAQ
Admin FAQ
Support and Resources
Data Storage and Privacy
Admin Tutorials
Tutorials
User Tutorials
Agreements
FAQ and Support
This section covers all the most common questions and their answers regarding the PushFar platform.
How can I delete or terminate a user?
Calendar Integration - How does it work?
Integration
Calendar Integration - Outlook
Outlook Calendars and Microsoft Teams Integration
IT Support - Integration
Calendar Integration - Google
Google Workspaces / GSuite Single Sign-On (SSO)
Microsoft Azure AD Single Sign-On (SSO) Integration
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User FAQ
I am looking for something in particular from a mentor, how can I find someone who can help?
Who can see my mentor relationship details?
Full capacity
Log past meeting
How do I reset my password?
Mentoring Preferences
How do I meet with my mentor?
Can I change my mind about being a mentor/mentee?
How do I extend or end my mentoring relationship?
How can I log in?
How can I register?
Video Calling - Troubleshooting
How do I earn points?
I need some guidance and support, where can I find this?
Who can view my messages through the platform?
How do I set a goal?
I am not receiving any emails from Pushfar
See more
Admin FAQ
I have bulk uploaded participants, but need to add more, how do I do this?
Can we resend the emails out to users?
How can I view mentoring activity?
Can I send a mass message to all my users?
How can I add a new user?
Adding images in automated emails
How can I change our core ‘areas of mentoring’?
How can I view a specific individual?
How do I move users into other programmes/delete users preferences?
How can I grant someone admin access?
I can't seem to pair 2 users together, but they are registered on the platform?
How can I export all mentoring relationships?
How can I export all users from the admin panel?
Organisation Approval
How can I update our branding?
My users are not receiving any emails, why is this?
How can I view all registered users?
How can a user join our organisation?
The PushFar video calling doesn’t seem to be working
Remove/edit/add new custom registration questions
How can I add or update resources?
How can I register as an Administrator?
See more
Support and Resources
Accessibility Policy - PushFar Mentoring Software
Getting Started - Training and Support
Data Storage and Privacy
IT Support - Data storage and privacy
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