Admin FAQ
      Back to home
      1. Knowledge Base
      2. FAQ and Support
      3. Admin FAQ

      I can't seem to pair 2 users together, but they are registered on the platform?

      I can't seem to pair 2 users together, but they are registered on the platform?

      Print

      If you are unable to match 2 participants, it may be that they have not completed their profile. It is not possible to match users until their profiles are complete, as this is part of the information we require in order to suggest and indicate best matches in the first place.