How can I delete or terminate a user?

How can I delete or terminate a user?


Within the administration panel, click on the ‘Employees’ link in the top left-hand menu bar. From here you will have two options with every member. 

The first option is to ‘Terminate’ their account, and the second is to ‘Unlink’ their account. 

Please see details below of each: 


Terminating a member’s account will close their account and permanently delete all data relating to that individual. This is irreversible. 


Unlinking a member’s account will mean that they are no longer part of your organisation but be transferred across to our open mentoring network. You will no longer be able to manage a user if you unlink them.

If the user does not want to be within the open network, we can remove their details if they drop us an email to