Getting the Most from the PushFar Knowledge Base

Overview

Welcome to the PushFar Knowledge Base.

Whether you're a mentor, mentee, or Program Administrator, the Knowledge Base has been designed to help you quickly find answers, learn how to use platform features and get the most from your mentoring experience.

The Knowledge Base contains step-by-step guides, troubleshooting articles, best practice advice and video tutorials covering all areas of the platform.

What You'll Find in the Knowledge Base

The Knowledge Base can help you:

• Learn how to use key platform features
• Find answers to common questions
• Follow step-by-step guides for specific tasks
• Watch video tutorials and walkthroughs
• Troubleshoot common issues
• Learn mentoring best practices
• Understand administrator features and settings

Our articles are regularly reviewed and updated to ensure the guidance remains accurate and useful.

Using the Search Bar

The quickest way to find information is by using the search bar at the top of the Knowledge Base homepage.

Simply enter a keyword or phrase and the Knowledge Base will display the most relevant articles.

For example, you could search for:

• Video calls
• Matching
• Goals
• Resources
• Notifications
• Support
• Mentors
• Mentees
• Agreements

Using specific keywords will usually return the most relevant results.

Tip: If you're not getting the results you're expecting, try searching for a shorter or broader keyword.

Browse Articles by Category

If you're not sure what to search for, you can browse the available categories.

Knowledge Base articles are organised into sections, including:

Mentors & Mentees

Guidance designed to help participants make the most of their mentoring experience, including:

• Getting started
• Finding mentors and mentees
• Scheduling meetings
• Setting goals
• Managing mentoring relationships

Program Administrators

Step-by-step guidance covering administrator features and platform settings, including:

• Managing participants
• Matching mentors and mentees
• Program settings
• Reporting and analytics
• Resources and communications

Agreements & Settings

Articles covering:

• User settings
• Privacy options
• Account management
• Platform agreements
• Security features

Watch Video Tutorials

Many articles include video tutorials and walkthroughs.

These videos provide visual guidance on how to complete specific tasks and make it easier to follow platform processes step-by-step.

Video content is particularly useful if you prefer to see a process demonstrated rather than read written instructions.

Keep an Eye Out for Related Articles

At the end of many Knowledge Base articles, you'll find links to related content.

These articles often cover:

• Next steps
• Alternative methods
• Additional features
• Common troubleshooting guidance

Exploring related articles can help you learn more about the platform and answer questions you may not have considered.

Can't Find What You're Looking For?

If you can't find the answer you need:

1. Try searching using different keywords.
2. Browse the relevant category.
3. Review any related articles suggested within the Knowledge Base.

If you still need assistance, select Contact Us at the top of the Knowledge Base or contact the PushFar Support Team at support@pushfar.com.

For organisation-specific questions such as mentoring program requirements, participant approvals or mentor and mentee matching decisions, you may also need to contact your Program Administrator.

Need Further Help?

The Knowledge Base is the fastest way to find answers to common questions and learn more about the platform.

If you require additional assistance, our Support Team is always happy to help. Simply select Contact Us or email support@pushfar.com and we'll point you in the right direction.

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